Integrating Artificial Intelligence into Decision Processes: A Dual Role of Psychological Ownership and Emotional Intelligence
International Journal of Human-Computer Interaction, vol.42, no.15, pp.12092-12106, 2026 (SCI-Expanded, SSCI, Scopus)
- Publication Type: Article / Article
- Volume: 42 Issue: 15
- Publication Date: 2026
- Doi Number: 10.1080/10447318.2025.2595308
- Journal Name: International Journal of Human-Computer Interaction
- Journal Indexes: Science Citation Index Expanded (SCI-EXPANDED), Social Sciences Citation Index (SSCI), Scopus, ABI/INFORM, Compendex, INSPEC, Psycinfo
- Page Numbers: pp.12092-12106
- Keywords: Artificial intelligence, decision-making quality, emotional intelligence, psychological ownership, Upper Echelons Theory
- Isparta University of Applied Sciences Affiliated: Yes
Abstract
This study aims to explore the relationship between emotional intelligence (EI), psychological ownership (PO), and decision-making quality (DMQ) within AI-enhanced managerial settings. Using Upper Echelons Theory, the research sees EI as a factor influencing both PO and DMQ, with AI acting as a contextual moderator. Data from 339 professionals in Turkey’s tourism and hospitality industry were examined through structural equation modeling and moderated mediation analysis. Results show that EI significantly improves DMQ both directly and indirectly through PO, and AI amplifies the indirect effect of EI on DMQ via PO. However, AI did not influence the EI–PO relationship, highlighting the human-centered aspect of psychological ownership. The study advances total quality management by combining emotional, psychological, and technological factors into a comprehensive model for strategic decision-making. Practical recommendations include promoting emotionally intelligent leadership and integrating AI systems with human skills to enhance decision quality.