The Role of Empowerment, Internal Communication, WaitingTime and Speed in Service Recovery
in: Service Failures and Recovery in Tourism and Hospitality: A Practical Manual, KOÇ ERDOĞAN, Editor, CABI, Oxfordshire, pp.181-196, 2017
- Publication Type: Book Chapter / Chapter Vocational Book
- Publication Date: 2017
- Publisher: CABI
- City: Oxfordshire
- Page Numbers: pp.181-196
- Editors: KOÇ ERDOĞAN, Editor
- Isparta University of Applied Sciences Affiliated: Yes