Using mobile information technologies for service innovation in the hospitality industry: Evidence from a multi-moderated mediation model

DEMİR M.

Tourism and Hospitality Research, 2025 (ESCI, Scopus) identifier

  • Yayın Türü: Makale / Tam Makale
  • Basım Tarihi: 2025
  • Doi Numarası: 10.1177/14673584251320680
  • Dergi Adı: Tourism and Hospitality Research
  • Derginin Tarandığı İndeksler: Emerging Sources Citation Index (ESCI), Scopus, ABI/INFORM, Hospitality & Tourism Complete, Hospitality & Tourism Index
  • Anahtar Kelimeler: big data features, decision-making capabilities, Mobile information technologies, organizational readiness for innovation, service innovation performance
  • Isparta Uygulamalı Bilimler Üniversitesi Adresli: Evet

Özet

This study aims to examine the relationship between mobile information technologies, big data features, organizational readiness for innovation, decision-making capabilities, and service innovation performance in the hospitality industry. A quantitative research method was adopted, and the multivariate statistical analysis technique of structural equation modeling was used to test the conceptual model in this study. The data were collected from participants at the management levels of five-star hotels belonging to international and national hotel chains in Türkiye. The results indicated that mobile information technologies influence both service innovation performance and big data features. Big data features have a mediating role and organizational readiness for innovation and decision-making capabilities have moderating roles in this relationship.