Research Information System
International Journal of Hospitality and Tourism Administration, vol.25, no.3, pp.552-574, 2024 (ESCI, Scopus)
The purpose of this study is to investigate the effect of perceived overqualification on both task performance and proactive behavior via job crafting under the moderation of digital competencies. Hypotheses of the proposed model were tested with a sample of 409 participants in 40 five-star hotels in Turkey. Data were collected by interviewing face-to-face and analyzed using structural equation modeling. It is found that job crafting mediated the relationship between perceived overqualification on both task performance and proactive behavior. The positive effect of perceived overqualification on job crafting was greater under digital competencies, as was the indirect effect of perceived overqualification on both “task performance” and “proactive behavior” via job crafting.